Contact Us
If you have spotted something out of date in a review, want to query how we ranked a site, or have a correction to send us, this page explains how to contact the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when the issue belongs with a casino or a support organisation.
Write to [email protected]. We read every message and aim to reply within two working days. Please tell us the page you are writing about, the casino name if relevant, and the date you saw the information — offers and terms at overseas-licensed sites change often, and a date makes it far quicker for us to check.
What our inbox can and cannot resolve
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator. That shapes what we can usefully do.
| Contact us about | Contact the casino or a third party about |
|---|---|
| Outdated bonus terms, wagering requirements or offer amounts on our pages | A bonus that did not credit to your account |
| Factual errors about licensing, payment methods or game providers | A pending or delayed withdrawal |
| Questions about how we rank and score sites | KYC or source-of-funds document requests |
| Reader feedback on a site we cover, good or bad | Account closure, self-exclusion or deposit limits on an operator account |
| Press, partnership and advertising enquiries | Gambling harm support and blocking software |
If your message concerns money held by an operator, send it to that operator's own support channel first and keep a written record. Most sites publish a complaints procedure with an escalation stage to an alternative dispute resolution body named in their terms. If a casino is licensed offshore rather than by the Great Britain regulator, that internal procedure and its named ADR service are usually your only route — which is one of the core trade-offs we explain on our guide to casinos not on GamStop.
Commercial disclosure, stated plainly
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That never buys a position in a list and never changes a score or a criticism. We say this here because readers who write in often want to know whether the rankings are for sale. They are not — but you are entitled to know the money exists before you read the comparisons below.
Sending feedback about a specific casino
Reader reports are one of the ways we catch problems early. They are most useful when they are specific. A message saying "the withdrawal was slow" tells us little; a message saying "requested a £400 withdrawal by bank transfer on 3 March, approved on 11 March, no fee charged" tells us a great deal.
- The casino name and the date of the experience
- The payment method used, and whether your account was held in GBP or converted to another currency
- Any deposit or withdrawal limits, fees or conversion charges you were shown
- The bonus you claimed, its wagering multiple and any maximum cashout attached
- What the operator told you when you raised it with them
We do not publish reader messages, and we do not pass your details to operators. We use what you send as a prompt to re-check our own research.
The sites readers ask about most
Most enquiries name one of the operators in our top list. Below are notes on the three that generate the largest share of questions, so you can see the reasoning behind our positions before you write in. Every offer figure is the operator's own advertised headline, verified as of Sep 26, 2026, and every bonus carries terms you should read in full on the operator's site.
Betmica — the biggest headline number, and the questions that follow it
Betmica sits top of our list with an editorial rating of 10.0, and its advertised Welcome Offer 570% up to £5,700 + 270 Free Spins is the reason our inbox mentions it more than any other name. Readers write in asking whether that figure is real. The percentage and cap are as advertised, but a headline of that size is almost always split across several deposits and tied to a wagering requirement that applies to both the bonus cash and the free-spin winnings. The practical limitation: the larger the multiplier, the more you must stake before any withdrawal is possible, and maximum bet rules while a bonus is active are easy to breach without noticing. Treat the £5,700 as a ceiling that assumes very large deposits, not as an amount anyone receives on day one.
Kikibet — GBP-friendly framing, with the usual small print
Kikibet is rated 9.8 and advertises 350% up to 5,555 £ and 300 free spins. It appears here because the offer is quoted in pounds, which matters for British readers who would otherwise pay a conversion spread every time they deposit or withdraw. The assessment worth making is on the free spins rather than the cash: spins are usually restricted to named slots, carry their own wagering multiple, and often have a cap on what the winnings can convert to. The limitation: a 350% match still needs a substantial deposit to approach the advertised maximum, and expiry windows on multi-part packages tend to be short.
Betninja — a simpler package for people who dislike percentages
Betninja, also rated 9.8, advertises a £1,000 Bonus and 100 Free Spins to All New Players. We include it because a flat cap in sterling is easier to reason about than a percentage ladder, which suits readers who are new to this part of the market. The limitation is that a simpler headline does not mean simpler terms — minimum qualifying deposits, game contribution rates and bonus expiry dates still decide what the offer is worth, and slots typically contribute 100% to wagering while table games contribute far less or nothing at all.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Welcome bonus up to €1,000 +100 free spins | 9.8 |
| Zombillion | Welcome Pack 250% up to £4000 + 200 Free Spin | 9.8 |
| Smash Casino | 600% up to €10,000 Slots Welcome Package | 9.7 |
| Nightluck | €6,400 + 280 FS + 805% | 9.7 |
| CoinPoker | Claim 150% up to $2,000 | 9.6 |
| Rivo | Slots welcome package: 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4500 + 255 Free Spin | 9.5 |
Where an offer is quoted in euros or dollars, expect currency conversion on deposits and withdrawals unless the operator confirms a GBP account. Rivo's cashback element and CoinPoker's poker-led package are structurally different products from a standard slots match, so read their terms separately rather than assuming the same rules apply.
Money questions we are asked repeatedly
There is no charge for reading this site and no membership to join. The cost of taking part sits entirely with the operator you choose, and it takes three forms: the minimum deposit needed to qualify for an offer, any fee or spread attached to your payment method, and the stake you must turn over before a bonus becomes withdrawable.
- Debit cards — the most common UK deposit route. Credit cards are banned for online gambling by British-licensed sites; offshore operators may still accept them, and your card issuer may treat the transaction as a cash advance with its own fee.
- PayPal — widely assumed to be available and frequently not. PayPal's gambling acceptance depends on the operator holding the right permissions, so verify it in the cashier before you deposit rather than trusting a logo on a landing page.
- Bank transfer — usually the slowest to clear and often the method with the highest minimum withdrawal.
- E-wallets — typically the quickest to be paid out once a withdrawal is approved, though some operators exclude e-wallet deposits from bonus eligibility.
- Cryptocurrency — offered by a number of offshore sites. Deposits are fast and irreversible, and the value can move between deposit and withdrawal.
Processing times quoted by any casino are advertised targets, not results we have measured. A withdrawal is normally approved internally first, then sent to your payment provider, and identity verification must be complete before the first payout. Larger or unusual amounts can trigger source-of-funds checks, which means supplying documents such as payslips or bank statements. Withdrawal limits — daily, weekly or monthly — are the detail most readers wish they had checked first, particularly after a large win.
Games and betting: where enquiries usually land
The sites we cover are built around slots, from low-volatility games with frequent small returns to high-volatility titles and progressive jackpots that pool prizes across operators. Published RTP figures tell you the long-run theoretical return and say nothing about any individual session. Alongside the slots sit table games — blackjack, roulette and baccarat — and live-dealer rooms streamed with human croupiers, which usually contribute little or nothing towards wagering requirements. Mobile play is generally through the browser rather than a downloaded app.
Many of these operators also run a sportsbook beside the casino, and that is the adjacent product we field the most questions about. Sports sections typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds — often around 1.50 in decimal terms. Where the casino and sportsbook share a single wallet, a casino bonus may lock funds you intended to bet on sport, so check whether wallets are shared before claiming.
Eligibility, regulation and the limits of what we can advise
You must be 18 or over to gamble online in Great Britain. Sites carrying a UK Gambling Commission licence are required to participate in GAMSTOP, the national self-exclusion scheme covering Great Britain; casinos licensed overseas are outside that requirement, which is precisely why readers search for them. Accepting British customers is not the same as being authorised by the Commission, and we never claim a specific licence status for an operator unless it can be verified.
The practical consequence is that the consumer protections you would get from a British-licensed site — deposit limit tools, GAMSTOP coverage, the Commission's complaints framework — may not apply. If you registered with GAMSTOP, that exclusion runs for the period you chose and cannot be lifted early; playing elsewhere during it does not change that. Blocking software at device or bank level is a separate layer worth considering. Our responsible gambling page sets out the tools available and where free, confidential help can be found, including GamCare. We cannot give legal, financial or clinical advice by email, and we will always point you to those services instead.
Questions readers send before they write in
How quickly will I get a reply?
We aim to answer within two working days. Corrections that affect a live comparison table are prioritised, because an out-of-date bonus figure can mislead readers immediately.
Can you recover a withdrawal a casino has not paid?
No. We have no access to operator systems and no authority over them. Use the casino's own complaints procedure, keep written records, then escalate to the alternative dispute resolution body named in its terms. Tell us as well — a pattern of reports changes how we treat a site.
Do you accept payment to raise a casino's ranking?
No. We earn commission on some links, and that is disclosed above, but position and score are set editorially and drawbacks stay in the copy regardless of any commercial relationship.
Can you remove me from GAMSTOP?
No, and nobody at a casino can either. GAMSTOP exclusions run for the minimum period selected at registration and are administered by the scheme itself. If you are looking for a way around an exclusion you set, that is worth pausing on; support is free and confidential.
Who writes this site?
Content is produced and fact-checked by our editorial team, currently led by Trevor Field, with findings dated so you can judge how fresh they are. There is more on our approach and our funding on the about us page, and the publishing terms are set out in our terms and conditions.
Before you send your message
A short checklist that gets you a faster, more useful answer:
- Name the page or casino you are writing about.
- Include the date you saw the information.
- Quote the exact wording you are querying, if there is any.
- Say whether you have already contacted the operator, and what they said.
- Leave out account numbers, card details and identity documents — we never need them.
Email [email protected] whenever you are ready. If you are in the middle of a dispute with an operator, start with their complaints procedure; if the issue is your gambling rather than a casino's behaviour, please reach out to a support service first — that matters more than anything on this page.